At HerHealth, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return or refund within 14 days of receiving your order, provided the items meet the following conditions:
- The product is unused, unwashed, and in its original packaging
- All tags, hygiene seals, and accessories are intact
- The product is not damaged or altered by the customer
- Proof of purchase (order number or receipt) is provided
For hygiene reasons, we cannot accept returns of opened or used underwear products.
2. Return Process
To initiate a return:
- Contact us at support@herhealth.com.pk or through our website form
- Provide your order number, reason for return, and any relevant photos
- Our team will review and approve the request (if eligible)
- You will receive instructions for shipping the item back
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
3. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed:
- Refunds are issued to your original payment method
- Processing time: 5–7 working days
- Shipping fees (if any) are non‑refundable
4. Exchanges
We currently offer exchanges only for defective or incorrect items.
If you received a damaged or wrong product, please reach out within 48 hours of delivery with photos, so we can resolve the issue promptly.
5. Non‑Returnable Items
For hygiene and safety, the following cannot be returned:
- Opened or used period panties
- Products without original packaging
- Items purchased during clearance or sale promotions (unless defective)
6. Order Cancellation
Orders can be canceled before they are processed for shipping.
Once shipped, the return policy applies.
7. Contact Us
If you have any questions about returns or refunds, feel free to contact us:
📧 hello@herhealth.com.pk
📞 03094161254
